Privacy Policy

This Privacy Policy describes how Limited Liability Partnership «Irtysh-Vostok Service» processes personal data of users of the website vostok.kz.

Personal data operator: Limited Liability Partnership «Irtysh-Vostok Service», BIN 051140011644, legal address: Republic of Kazakhstan, East Kazakhstan Region, Ust-Kamenogorsk, Boris Aleksandrov Street, 1. Contacts for personal data inquiries: sales@vostok.kz, +7 777 001 8913.

1. General Provisions

1.1. This Policy applies to personal data that the Company receives when using the website, placing orders, submitting requests, subscribing to newsletters, contacting by phone, email or through other communication channels.

1.2. Processing of personal data is carried out in accordance with the legislation of the Republic of Kazakhstan, including the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”, as well as other applicable legal acts.

1.3. By using the website and providing data to the Company, the User confirms consent to the processing of personal data for the purposes specified in this Policy.

2. What Data May Be Processed

2.1. The Company may process the following categories of data: surname, first name, patronymic; phone number; email address; city and delivery address; organization details; BIN/IIN of the organization when preparing documents; content of inquiries; information about selected products and orders.

2.2. When visiting the website, technical data may be processed automatically: IP address, cookies, browser and device information, date and time of visit, pages viewed, referral source and other anonymized statistics.

2.3. For applicants and candidates applying for vacancies, information from resumes may be processed: work experience, education, skills, contact details, city of residence and other information voluntarily provided by the candidate.

3. Purposes of Data Processing

3.1. Personal data is used to process orders and requests, provide feedback, deliver goods, prepare documents, issue invoices, and perform contracts and obligations to the Buyer.

3.2. Data may also be used for consultations, informing about order status, improving the quality of the website and service, maintaining statistics, and handling inquiries and claims.

3.3. Promotional and informational mailings are sent only with the User's consent or other lawful basis. The User may opt out of such messages by sending a request to sales@vostok.kz.

4. Transfer and Storage of Data

4.1. The Company does not sell personal data to third parties.

4.2. Data may be transferred to service providers involved in order fulfillment or website operation: delivery services, payment organizations, banks, hosting providers, IT contractors, communication services and other parties when necessary for the purposes of processing or required by the legislation of the Republic of Kazakhstan.

4.3. The Company takes necessary organizational and technical measures to protect personal data from unlawful access, alteration, disclosure, destruction or other unlawful actions.

4.4. The retention period of data is determined by the purposes of processing, the terms for fulfilling obligations, and the requirements of accounting, tax, archival and other applicable legislation of the Republic of Kazakhstan.

5. User Rights

5.1. The User has the right to obtain information about the processing of their personal data, and to request correction, blocking or deletion of data in cases provided for by the legislation of the Republic of Kazakhstan.

5.2. The User has the right to withdraw consent to the processing of personal data by sending a request to sales@vostok.kz. Withdrawal of consent may affect the ability to provide certain services, process an order or provide feedback.

5.3. If the Company has lawful grounds to continue processing certain data after consent has been withdrawn, such processing will be carried out only to the extent necessary to comply with legal requirements or to protect the rights and legitimate interests of the Company.

6. Cookies and Analytics

6.1. The site may use cookies to ensure proper operation of the interface, save user settings, analyze traffic and improve the quality of the service.

6.2. The User may restrict or delete cookies in the browser settings. Disabling cookies may cause some site functions to work incorrectly.

7. Third-Party Sites

7.1. The site may contain links to third-party resources. The Company does not control such sites and is not responsible for their content, security or personal data processing practices.

8. Policy Changes

8.1. The Company may update this Policy. The current version is posted on the page /info/zashita.

8.2. Document version dated 21.08.2026.