Returns

Exchange and return of goods purchased in the Vostok-Service online store in Kazakhstan are carried out in accordance with the Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV "On Protection of Consumer Rights".

Exchange and return of goods purchased online:

1. In accordance with Articles 14 and 30 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights", the buyer has the right within 14 calendar days from the moment of transfer of a non-food product to exchange it for a similar product of a different size, shape, style, color or configuration, or, if the required product is unavailable, to return it and receive the paid amount.
2. Exchange and return of goods of proper quality are possible if the product has not been used, its marketable appearance and consumer properties, seals and labels are preserved, and the document confirming the purchase is presented. If the receipt is lost or was not issued, the return is made upon confirmation of the purchase from the seller.
3. The following are not subject to exchange or return as goods of proper quality: in particular, underwear and hosiery. Personal protective equipment that contacts the body (e.g., respirators and gloves) is not accepted for return after the packaging has been opened.
4. Refunds are issued after the seller inspects the product. If the product is of unsatisfactory quality, the seller reimburses the costs associated with its delivery and/or return.
5. Returns and exchanges are carried out at the branch where the product was purchased or received, during the branch's working hours. Branch addresses are published on the Contacts page.
6. A refund application is processed upon presentation of an identity document and a cash or sales receipt (or other proof of purchase).
7. Cash refunds are issued at the branch where the product was purchased, during the branch's working hours.
8. Goods delivered by a transport company can be returned to the central office in Almaty at 157/2 Turar Ryskulov Ave, or to the nearest branch by agreement with a manager. Addresses and working hours.

Delivery costs are not refunded when returning goods of proper quality.

For questions about exchanges and returns, please call +7 777 001 8913.