Offer

This offer sets out the main terms for the sale of goods through the website vostok.kz and other communication channels of the Company.

Seller: Limited Liability Partnership «Irtysh-Vostok Service», BIN 051140011644, registered address: Republic of Kazakhstan, East Kazakhstan Region, city of Ust-Kamenogorsk, Boris Aleksandrov Street, 1. Contact email: sales@vostok.kz, phone: +7 777 001 8913.

1. Working hours and consultations
   1. Orders and requests via the website are accepted around the clock.
   2. Processing of requests by managers is carried out during the Company’s business hours.
   3. You can obtain a consultation by phone at +7 777 001 8913 or by email at sales@vostok.kz.
   4. Branch addresses and up-to-date contacts are posted in the Contacts section.
2. Product selection and ordering
   1. The User selects a product in the catalog, specifies the required parameters and quantity, and submits an order or request.
   2. Product information, including specifications, size, materials, technologies and protective properties, is provided on the product page.
   3. Availability, price, delivery times, and the options for pickup or delivery are confirmed by the manager after the request is processed.
   4. The Company has the right to clarify order details, propose a replacement product or refuse to confirm the order in the event of product unavailability, a technical pricing error or impossibility to fulfill the request.
3. Price and payment
   1. Prices on the website are quoted in tenge of the Republic of Kazakhstan, unless otherwise specified.
   2. The final cost of the order, payment terms and the package of documents are confirmed by the manager prior to payment.
   3. Payment can be made by methods agreed with the Company: cash, bank card, bank transfer or other available method.
   4. For legal entities, the invoice is issued to the organization details provided when placing the order.
   5. The validity period of the invoice and the terms for reserving the goods are indicated in the invoice or agreed with the manager separately.
4. Delivery and pickup
   1. Delivery of goods is carried out within the territory of the Republic of Kazakhstan within the terms and by the method agreed with the Buyer and available for the specific region.
   2. The cost and delivery time depend on the address, the dimensions of the order, product availability and the chosen delivery method.
   3. Pickup is possible from a branch or pickup point of the Company after confirmation that the order is ready.
   4. The Buyer must ensure the ability to receive the goods at the agreed address and time.
5. Receipt of goods
   1. Upon receipt of the goods, the Buyer checks the appearance, completeness, quantity, size, article number and the absence of visible damage.
   2. The transfer of goods is confirmed by signing a delivery note, an act, a receipt or another document applicable to the chosen payment and delivery method.
   3. If discrepancies or damages are found upon receipt, the Buyer must inform the Company’s representative before signing the acceptance documents.
6. Returns and exchanges
   1. Returns and exchanges of goods are carried out in accordance with the legislation of the Republic of Kazakhstan on consumer protection and the terms agreed at the time of sale.
   2. Goods of proper quality may be returned or exchanged provided the product appearance, consumer properties, packaging, labels and purchase documents are preserved, if such return is permitted by law.
   3. Goods manufactured or supplied to a custom order, as well as goods restricted from return by law, are returned in the manner provided by law and the agreements between the parties.
   4. If defects in the goods are discovered, the Buyer has the right to file a claim in the manner and within the time limits provided by the legislation of the Republic of Kazakhstan.
   5. To arrange a return or exchange, contact the Company by phone +7 777 001 8913, via the Contacts section or by email at sales@vostok.kz.
7. Personal data
   1. The Buyer’s data is used for order processing, communication, delivery, document preparation and fulfillment of the Company’s obligations.
   2. The procedure for processing personal data is set out in the Privacy Policy.
8. Final provisions
   1. The relations between the parties are governed by the legislation of the Republic of Kazakhstan.
   2. The parties shall endeavor to resolve disputes and disagreements through negotiations. If settlement is not possible, the dispute shall be considered in the manner provided by the legislation of the Republic of Kazakhstan.
   3. Document version dated 21.08.2026.